Group FAQ

Who Is Eligible for Group Discounts?

Groups of nine or more (this can vary per event) are eligible for group tickets, whether they are formal organizations including businesses, associations, Girl Guides or Scouts or informal gatherings of friends, family or neighbors.


Can everyone in my group pay separately?

No, separate payments are not accepted. A single bulk payment for all the entire group’s tickets is required.


Can I order group tickets for concerts at the Canadian Tire Centre?

Group tickets are available for most family shows but generally not for concerts.

For multiple performance shows, do I need to have the minimum number of tickets for each show I order?

This varies by show. Check with the group sales team by emailing or calling to be sure.

Does a child under two need a ticket?

For most shows children under two are admitted for free if they sit on a parent’s lap. Check with the group sales team by email or phone for exceptions.

Can I receive a group discount through the Canadian Tire Centre box office or Ticketmaster?

No, all group orders must go through the group sales department to qualify for discounts.

Can I purchase additional tickets after I have already paid for my order?

You can purchase additional tickets as long as they are still available. We’ll aim to place them as close as possible to your original order.

How will I receive my tickets?

You can access your tickets electronically via Ticketmaster for concerts/events or your My Sens Account for hockey games. Alternatively, they can be mailed (if time allows) or held for pickup at our box office.

What is the parking cost?

Parking starts at $20 for hockey games and family shows.

Does our group leader and/or bus driver need tickets?

Yes, generally, your group leader and bus driver need tickets if they wish to watch the show. Some shows do offer complimentary tickets for group leaders.

Can I get a refund or exchange tickets that I have purchased?

No, all sales are final once full payment is received.

Can I use group tickets as a fundraiser?

Yes, you can use group tickets for fundraising purposes. Please call our group sales office for details at 613-599-0210 for more information.