Guest Services

To ensure your visit to the Canadian Tire Centre is a pleasant experience make sure you visit the guest services booth located at Section 201 on the Main Concourse.

Our staff will be happy to assist you with any inquiries. The First Aid facilities are adjacent to the Guest Services booth. Please review the following list of Ottawa Senators and Canadian Tire Centre policies. Should you require further information, please don’t hesitate to call 613-599-0100 during normal business hours or during events call 613-599-0128 or e-mail [email protected].


Where can I find information on the updated policies?

Canadian Tire Centre has an updated policy information page – please visit New and Updated Policies.

I lost something at an event at Canadian Tire Centre, how can I find out if it was found?

Canadian Tire Centre has a Lost & Found phone line – please call 613-599-0114 anytime you think you have lost something at the Canadian Tire Centre.

Can I bring a horn to a Senators Game?

Unfortunately no. For the comfort and safety of all patrons, laser pointers, air horns and other noisemakers are not permitted in the Canadian Tire Centre.

Can I bring a sign / banner / flag to a Senators Game?

Yes but there are restrictions. Banners, flags and signs are not permitted in the Canadian Tire Centre for non-Senators events. For Senators games, guests are permitted to bring banners into the arena provided they do not interfere with the game and other fans’ enjoyment of the game. Banners can neither cover any advertising or building signs, nor can they compete with existing building signs and advertising and they must not be attached to the building in any manner. They also cannot carry disparaging or obscene messages. Signs greater than 24″ (61cm) x 24″ (61cm) in size must be able to roll up or fold. Poles in excess of 36 inches (91cm) used to display banners or flags are not permitted.

Am I allowed to take photos while I am at the Canadian Tire Centre?

Yes. Recording devices such as, audio (such as recorders) or video (such as the use of the video option on digital cameras) are not permitted in the Canadian Tire Centre. However, guests are permitted to bring small still cameras without a camera bag to any Senators game. Still cameras with the option of the use of detachable lenses are not permitted. The camera flash option can only be used during the pre-game warm-up. Cameras cannot have any type of transmitter mechanism for the purpose of using a flash or strobes. The use of the camera during games is allowed only from the patron’s ticketed seat. The use of the camera cannot interfere with other fans’ enjoyment of the game. Canadian Tire Centre is not responsible for lost or stolen belongings, and patrons are discouraged from leaving their belongings unattended. Valuable items can be checked at the Guest Services Booth located behind Section 201 on the Main Concourse. Still Camera policy will vary by Canadian Tire Centre event. The Ottawa Senators/Canadian Tire Centre expressly reserve their rights with respect to any photos obtained by Canadian Tire Centre guests hereunder.

For more Frequently Asked Questions, check out our A to Z Guide.