A to Z Guide
Canadian Tire Centre Policies
Welcome to Canadian Tire Centre! To help ensure your visit to the Canadian Tire Centre is a memorable one, please take time to read this simple guide and familiarize yourself with the building layout and policies. If you still have questions, simply contact the closest member of our Guest Services staff, who will be glad to assist you in any way. For parking tips and directions to hotel information and dining options, check out Plan Your Visit.
At each Senators home game, fans have the opportunity to play the OLG 50/50 raffle. The 50/50 raffle is a fund-raising program for the Ottawa Senators Foundation, which is a registered Canadian charity that provides funding and gifts-in-kind to other charities with a focus on disadvantaged youth. The 50/50 tickets are on sale prior to the game until the beginning of the third period. The winning ticket number is announced half-way through the third period and is also posted throughout the building, and on the scoreboard. Winners have 30 days to claim their prize. For more information visit www.sensfoundation.com
Parking spaces for guests with disabilities are available on a first-come, first-served basis in Lot 3 at the southeast corner of the Canadian Tire Centre. For further information please contact the Canadian Tire Centre at 613-599-0100.
Accessible seating is available on various levels of the arena, depending on the type of event and seating configuration. When available, accessible seats may be purchased online or through Ticketmaster by phone at 1-855-682-6736
Air Horns, Whistles, Noisemakers & Laser Pointers
For the comfort and safety of all patrons, laser pointers, air horns and other noisemakers are not permitted in the Canadian Tire Centre.
Bags / luggage / backpacks / sports Bags / large bags
Small soft-sided handbags, diaper bags and bags specifically required for medical purposes into hockey games, shows and events. Only bags fitting the above approved criteria will be accepted into the venue. This indicates specifically that backpacks, coolers and duffle bags will not be permitted into the arena.
No signs, posters, or messages on any garment with explicit language, profanity or derogatory characterization directed toward any person.
Banners/Signs, flags and signs are not permitted in the Canadian Tire Centre for non-Senators events. For Senators games, guests are permitted to bring banners/signs into the arena provided they do not interfere with the game and other fans’ enjoyment of the game. Banners/Signs can neither cover any advertising or building signs, nor can they compete with existing building signs and advertising and they must not be attached to the building in any manner. They also cannot carry disparaging or obscene messages. Signs greater than 24″ × 24″ in size must be able to roll up or fold. Poles in excess of 36 inches used to display banners or flags are not permitted.
Many Canadian Tire Centre staff members are fluently bilingual.
The Box Office is located on the east side of the building at the main entrance, Gate 1. The hours of operation from Labour Day through the end of the Ottawa Senators season are 10 a.m. to 4 p.m. from Monday to Saturday. During the offseason the Box Office is open from 10 a.m. to 4p.m. from Monday to Friday and closed Saturdays, except during events.
The Box Office is closed for all statutory holidays, except during events. When an event occurs on a day outside of our regular hours of operation, the box office is open from 10 a.m. to 4 p.m.
Parking passes may be purchased on-line at www.ticketmaster.ca
Recording devices such as, audio (such as recorders) or video (such as the use of the video option on digital cameras) are not permitted in the Canadian Tire Centre. However, guests are permitted to bring small still cameras without a camera bag to any Senators game. Still cameras with the option of the use of detachable lenses are not permitted. The camera flash option can only be used during the pre-game warm-up. Cameras cannot have any type of transmitter mechanism for the purpose of using a flash or strobes. The use of the camera during games is allowed only from the patron’s ticketed seat. The use of the camera cannot interfere with other fans’ enjoyment of the game. Canadian Tire Centre is not responsible for lost or stolen belongings, and patrons are discouraged from leaving their belongings unattended. Valuable items can be checked at the Guest Services Booth located behind Section 201 on the Main Concourse. Still Camera policy will vary by Canadian Tire Centre event. The Ottawa Senators/Canadian Tire Centre expressly reserve their rights with respect to any photos obtained by Canadian Tire Centre guests hereunder.
Cellular phones are permitted in the Canadian Tire Centre, provided that their use does not interfere with other fans’ enjoyment of the event.
Child Ticket Policy
Most Canadian Tire Centre events do not require a child who is less than two-years-old to have a ticket unless they are to occupy a seat. This policy will vary by event, so please inquire at time of ticket purchase.
Club Red Restaurant and Lounge
The elegantly appointed Club Red Restaurant and Lounge is located on the Club Level at the Gate 2 entrance. Executive Chef Keith Jones and Chef Derek Mayes feature fresh new menu ideas monthly. The menu boasts amazing grilled steaks and succulent prime rib. The substantial wine list has offerings from around the world, enough to compliment any dish. Join us after the game for some fantastic desserts and light fare while watching the highlights on one of the many flat screens throughout the room. Club Red Restaurant and Lounge is available to members on event days. The restaurant can be booked on non-event days for private functions.
Reservations: Call 613-599-CLUB (2582)
If you have any comments concerning our staff or any element of the event you have attended, we would like to hear them. Please fill out a Canadian Tire Centre Comment Card available from any Guest Services staff member. Guests with comments may also call the Guest Services department at 613-599-0128 during event times.
Food concessions at Canadian Tire Centre are operated by Aramark Sports and Entertainment. In addition, well-known items as Pizza Pizza and Tim Horton’s are also available. Food and beverages obtained outside the Canadian Tire Centre are not permitted in the building.
For the convenience of our suiteholders, a Concierge Desk is located at Dodge Gate and 3. Open on event days at 2 p.m. and 5:30 p.m. respectively (for evening events), the Concierge Desk provides a variety of services to our suiteholders and club seat holders, including ticket drop-off and pick-up. When leaving tickets at the Concierge Desk for pick-up by guests less familiar with the Canadian Tire Centre, please ensure you specify Dodge Gate or Gate 3. Tickets left for pick-up by non-suiteholders and non-club seat holders and their guests should be left at Will Call, located at Gate 1 in the Canadian Tire Centre.
For safety reasons, all containers, including bottles, cans, thermos bottles and plastic coolers, are not to be brought into the Canadian Tire Centre during any event.
Canadian Tire Centre
Canadian Tire Centre is the 19,153-seat home of the National Hockey League’s Ottawa Senators. This state-of-the art entertainment facility has been designed to accommodate sporting events, family shows, concerts and trade shows in a spectacular fashion. Canadian Tire Centre’s address is 1000 Palladium Dr., Kanata, Ontario, K2V 1A5.
Canadian Tire Centre Offices
Canadian Tire Centre administration offices are located within the Canadian Tire Centre, on the arena level at Gate 1. Business hours are Monday to Friday from 9:00 a.m. to 5:00 p.m. Phone: 613-599-0100
To the Canadian Tire Centre (see map)
Unless otherwise stated, guests will be able to enter the arena 60 minutes before the scheduled start time of a non-Senators event.
Doors open for Ottawa Senators games 1 hour before game start time.
While visiting the Canadian Tire Centre, guests are required to wear shirts and shoes at all time.
Canadian Tire Centre guests are asked to drink responsibly and choose a designated driver. Canadian Tire Centre management wants everybody to arrive home safely after our events. For information on our Designated Driver Program, please go to the Guest Services Booth located behind Section 201 on the Main Concourse. Please see the Family Seating section for information regarding alcohol-free seating.
Elevators for access to gallery level suites are located at Gate 2 & 3 (north side and south side of the building). Guests with disabilities, gallery level suites holders and members of the media should be granted priority.
Emergency Phone Calls
Guests who expect to receive an emergency phone call during an event at the Canadian Tire Centre may register their seat location at the Guest Services Booth located behind Section 201 on the Main Concourse. The emergency phone number is 613-599-0128 during event times.
Emergency Vehicle Service
Canadian Tire Centre management and Indigo Parking provide emergency services to guests parking on the Canadian Tire Centre site. Please approach an Indigo Parking staff member or go to one of the parking booths for assistance.).
During Ottawa Senators games, guests arriving or returning to their seats will be asked to wait until a stoppage in play before entering the arena bowl from the concourse to avoid disrupting the view of others. Improper conduct, which includes profane or abusive language, and throwing objects onto the ice or in the stands, will result in ejection from the building. Repeat offences will result in loss of ticket privileges as determined by Canadian Tire Centre management at its sole discretion Ottawa Senators season-ticket holders are responsible for the actions of others that use their tickets. NHL rules prohibit guests from interfering with play. Guests who fail to comply with these rules will face immediate ejection from the arena and possible criminal prosecution.
Located on the Main Concourse behind Section 201. City of Ottawa Paramedic Services attendants are on hand during all events at the Canadian Tire Centre. Guests requiring first-aid assistance are urged to contact any member of the Guest Services staff.
Gift certificates for any Canadian Tire Centre event, including Senators game tickets, are available at the Canadian Tire Centre ticket office located at Gate 1 or by telephone at 613-599-3267. Gift certificates are available in any denomination and can be applied toward ticket purchases only.
Many of the events taking place at the Canadian Tire Centre offer special discounts and/or benefits to groups of 20 or more. Savings on service charges, preferred seating, ticket price discounts and personal service are just some of the bonuses given for organizing a group. For more information, contact Canadian Tire Centre Group Services at 613-599-0315
Guest Services Booth
The Guest Services Booth, along with our first-aid facilities, are located behind Section 201 on the Main Concourse. Seating maps, seating problems, special needs and many other services related to your enjoyment of events are available from our Guest Services staff.
Helium balloons are not to be brought into the facility by guests.
Each time you visit the Canadian Tire Centre, drop by the Guest Services Booth Section 201 Main Concourse and your child will have a brightly coloured wristband securely affixed to his/her wrist. This band will indicate his/her seat location and full name. The Guest Services Representative will also register the child and guardian’s full names and the guardian’s seat location, which is kept in a log at Guest Services. Once a child is lost he/she is to approach the first Guest Services Representative they see and show them the wristband. The guardian, upon realizing he/she has become separated from the child should immediately go to their seats and wait patiently for the child and Guest Services Representative.
Infant Change Areas
Most restrooms include a counter suitable for infant care.
If you become separated from your child, please notify a Canadian Tire Centre staff member or proceed to the Guest Services Booth located behind Section 201 on the Main Concourse unless participating in the Ident-A-Child Program. (See Ident-A-Child).
Lost & Found
Did you lose something at the Canadian Tire Centre? Articles will be retained at the Guest Services Booth until the end of the event. Following events, please contact Canadian Tire Centre administration at 613-599-0100. All items are held for 2 weeks only, after which time they are donated to a local charity.
Meeting and Banquet Rooms
More than 10,000 square feet of space is available for your meetings, banquets, career fairs, product launches, etc. On-site catering is available, along with on-site audio-visual equipment and services and free parking! Combine your event with a hockey game or concert. For detailed information on these and other possibilities, email our corporate events co-ordinator today at [email protected].
Souvenirs for most events are available at various locations around the building during events. Senators’ souvenirs are also available at Sens Stores, the Official Ottawa Senators’ retail store. The main store is located in the main lobby at Gate 1. It is open seven days a week and during all Senators hockey games at Canadian Tire Centre.
Ottawa Senators Offices
The Ottawa Senators Hockey Club administration offices are located within the Canadian Tire Centre, on the arena level at Gate 2. Business hours are Monday to Friday 9:00 a.m. to 5:00 p.m. during the season and 9:00 a.m. to 5:00 p.m. during summer months. Phone: 613-599-0250
Canadian Tire Centre enforces a strict no re-admission policy. Any guests exiting the facility will not be allowed to re-enter the building.
Canadian Tire Centre is unable to provide general paging of guests. However, in the case of an emergency during Senators home games, you may call and leave a message on the Bell Mobility Guest Services/Fan Finder 724-SENS (7367) and a Guest Services representative will forward a message to the guest. The guest’s seat, row and section numbers are required.
Drop-off and pick-up for guests requiring Para Transpo service is located at Gate 3 on the south side of the Canadian Tire Centre. Doors for Ottawa Senators games open 90 mins. prior to game time and one hour prior to event start time for all other Canadian Tire Centre events. Wheelchair escorts are available at these times from Gate 3, and will take guests to their seats and make arrangements for pick-up at the end of the event. Wheelchairs cannot be retained by guests throughout the event. For Para Transpo reservations, please call the Para Transpo reservation hotline at 613-244-7272.
General parking is in Lots 5, 6 and 9 = $20
Lot 4 = $30
Lot 1 = $35
Valet/Limos = $50
Large bus = $50
Small bus = $40
General parking is in Lots 4, 5, 6, 7 and 9 = $20
Lot 1 = $35
Valet/Limos = $40
Large bus = $40
Small bus = $30
General parking is in Lots 4, 5, 6, 7 and 9 = $15
Lot 1 = $35
Valet/Limos = $40
Large bus = $40
Small bus = $30
La Centre Canadian Tire compte plusieurs restaurants : le Club Rouge (haute gastronomie), Bert’s, Chek Point , Local Heroes Hockey Country Lodge.Le restaurant La Falaise, qui surplombe l’aréna pour les parties de hockey des Sénateurs, et le Club Sénat sont ouverts pour les parties de hockey des Sénateurs et la majorité des événements présentés au Centre Canadian Tire.
Pour une réservation au Club Sénat, composez le 613-599-CLUB (2582).
Pour des billets au restaurant La Falaise, appelez Capital Tickets au 613-599.FANS
Pour une réservation au Club Rouge, composez le 613-599-CLUB (2582).
Pour une réservation de groupe au restaurant Local Heroes Hockey Country Lodge (10 personnes ou plus), composez le 613-599-CLUB (2582).
Bell pay phones are conveniently located throughout the facility. Contact the nearest Guest Services staff member for the Bell pay phone nearest you.
All pets, with the exception of service animals, are not permitted in the Canadian Tire Centre. Please notify your ticket seller at the time of purchase if accessible seating is required for the convenience of your service animal.
FOR YOUR SAFETY AND COMFORT, THE FOLLOWING ITEMS ARE PROHIBITED WITHIN CANADIAN TIRE CENTRE:
- No signs, posters, or messages on any garment with explicit language, profanity or derogatory characterization directed toward any person.
- Food or beverages purchased outside Canadian Tire Centre
- Bottles and cans
- Aerosol cans
- Inline skates
- Roller skates
- Illegal drugs or noxious substances
- Cameras, sound and/or video recording devices as per event restrictions
- Helium balloons
- Stolen tickets
- Items prohibited based on promoter request
- Horns or noisemakers
- Frisbees and/or beach balls
- Laser pointers
- Any mechanically enhanced noise making devices, specifically air horns with sirens, whistles
- Spiked or studded jewelry or belts
- Weapons and dangerous devices of any type such as firearms, explosives, stun guns, handcuffs, clubs, batons, martial arts instruments, knives, etc.
Building management reserves the right in their absolute discretion to deny access for any item(s) deemed a safety concern or may result in an undesirable impact on the guest experience.
Illegal items will be turned over to Ottawa Police. If a guest is found in the facility with a prohibited item, the item will be confiscated, and, in some cases, the fan may be evicted from the building.
For the safety of all Canadian Tire Centre guests, any person found endangering others by throwing or tossing objects within the arena or onto the ice surface will face immediate ejection from the building.
Pucks flying into spectator areas can cause serious injury. Please be alert in spectator areas, including after stoppages in play. If you are injured, please notify a staff member at once. Fans are welcome to keep any puck shot into the stands; however, NHL rules prohibit interference with any game in progress. Any fan interfering with a game will be ejected from the building.
Within the Canadian Tire Centre there are a variety of restaurants. Club Red Restaurant and Lounge (fine dining), Bert’s, Chek Point, Molson Canadian Brew Pub. The Ledge Restaurant, which overlooks the arena for Senators hockey games, and the Alumni lounge are open for Senators hockey games and most Canadian Tire Centre events.
For Alumni Lounge reservations, call 613-599-CLUB (2582).
For tickets in The Ledge restaurant visit www.ticketmaster.ca
For Club Red Restaurant and Lounge reservations call 613-599-CLUB (2582).
For Molson Canadian Brew Pub – group (10 or more people) reservations call 613-599-CLUB (2582).
Restrooms are conveniently located throughout the building. Please ask any Canadian Tire Centre staff member for the nearest location.
Canadian Tire Centre is obligated to enforce a regulation that prohibits guests from bringing cans, bottles, containers and other potentially hazardous items into the arena. Warnings are posted at all arena entrances. Provincial laws also prohibit bringing alcoholic beverages onto the premises. Guests with questions concerning these regulations are advised to contact the Guest Services department at 599-0128 during event times.
If you are carrying a handbag, carry-all or backpack please be advised that for the safety and security of our fans and players, Canadian Tire Centre only allows small personal handbags or baby bags into the building. We recommend you leave your backpacks, large packages or other bags either at home or in your car. You should also be aware that all bags are subject to search before being allowed into the venue.
Additionally, some events may involve pat-down searches or magnetic wanding that will only be performed by qualified designated security personnel. Fans that refuse to submit to either a visual or pat-down search shall be refused entry and may not be eligible for a refund on their ticket purchase.
Senators Season Tickets
For information on purchasing season tickets please call 613-599-0200. If you are a season-seat owner and have a service related question or concern, please call 613-599-0300.
Ticket scalpers are not recognized ticket agents of Canadian Tire Centre. If you accidentally purchase lost or stolen tickets, you risk being removed from your seats upon the appearance of the legal and legitimate ticket holder. The Canadian Tire Centre ticket office does not sell tickets to be re-sold and will not sell tickets by mail, telephone or in person to anyone whom they believe may re-sell the tickets. Canadian Tire Centre strongly urges all guests to purchase tickets through established outlets and not to patronize ticket brokers or scalpers.
Canadian Tire Centre would be happy to assist any guests that require seating assistance. For more information please contact the Canadian Tire Centre at 613-599-0100.
A silent auction of unique and rare autographed collectible memorabilia is held at every Senators home game. Proceeds are donated to the Ottawa Senators Foundation.
As part of the new re-entry policy, those attending games will be able to smoke outside of the venue before and after games and events only. Patrons will not be able to leave the venue to smoke and then return to the game or event.
You can entertain clients, colleagues or friends in your very own private suite. For further information, please contact Canadian Tire Centre’s Suite Rental department at 613-599-0137.
Taxi pick-up service is available at Gate 1 of the Canadian Tire Centre. Phones linking you directly to the taxi company are located beside the exit doors at Gate 1.
Acceleration Ottawa – 599-0299
Palladium Sports Medicine & Physiotherapy Centre – 599-0299
Bert’s – 599-0282
Frank Finnigan’s – 599-0234
Palladium Insurance – 599-5740
ARAMARK – 599-0230
E-Print It Document Centre – 599-0170
Ticket stubs should be retained throughout the event to allow Guest Services staff to verify the seat location to which the ticket holder is entitled. Guest are not permitted to sit in seats for which they do not hold a valid ticket.
VENUE POLICIES *NEW*
Do I have to be vaccinated to enter the building?
Yes. As we continue to follow the guidance and protocols set forth by the Public Health Authorities, it is mandatory for all guests who will be 12 years of age or older by the end of 2021 to have received both shots of their COVID-19 Vaccine.
When does this vaccination policy take effect?
All protocols will be implemented as of Sept. 12, 2021.
Will you be allowing people to enter the building before they have provided proof of vaccination?
No, all screening will be done prior to scanning a ticket and passing through the venue doors into Canadian Tire Centre.
I’ve purchased a ticket, but I’ve been turned away at the venue, can I get a refund?
In specific circumstances, refunds will be issued to purchasers who are unable to adhere to venue policies and are refused entry. Each instance will be reviewed individually. We recommend those who are unvaccinated not to purchase tickets as there will be not be any exceptions to venue policy.
Do I have to wear a mask inside Canadian Tire Centre?
Yes, masks are mandatory at all times throughout the entire venue, except when actively consuming food or beverage.
Do I have to wear a mask when walking from my car to the venue?
It is not required to wear a mask when in an outdoor space. However, once you reach the screening line ups to access the venue, we ask all guests wear a mask for the safety of each other and staff.
My child is not eligible to receive the vaccine, are they allowed in the building with me?
Children who will not be 12 years of age by the end of 2021 are exempt from the vaccination policy. However, they must wear a mask at all times, with the exception of when actively consuming food or beverage.
How are you managing fans who are not adhering to the mask policy in venue?
All Ottawa Senators and Canadian Tire Centre staff will be enforcing the mask policy. If you feel uncomfortable or near someone who is not adhering to the mask policy, please inform your usher.
Are your staff required to be fully vaccinated?
Yes, all full and part time staff at Canadian Tire Centre and with the Ottawa Senators are required to be fully vaccinated as of Monday, Sept. 13, 2021.
Am I allowed in if I received my second dose within the last two weeks?
All guests are required to wait 14 days after receiving their second dose before being permitted entry to Canadian Tire Centre to comply with Public Health guidelines.
How do you verify that I am vaccinated?
The Ottawa Senators and Canadian Tire Centre will be utilizing the government approved COVID-19 QR code. To download the app please visit insert link.
What forms of payment do you accept inside the venue?
Canadian Tire Centre is now a cashless venue. We accept all major credit cards and debit.
What if I only have cash?
Reverse ATMs will be available throughout Canadian Tire Centre where fans will be able to insert cash and receive a physical card that will act like a debit or gift card at all concessions and restaurants within the venue.
Can I pay for parking with cash?
The parking lots at Canadian Tire Centre are now also considered cashless. Parking can be pre-purchased through Ticketmaster either as a stand-alone item or as an add-on to a game or event ticket.
Am I able to use a physical ticket to enter Canadian Tire Centre?
Canadian Tire Centre is a mobile ticket venue. As such, guests are required to have their ticket loaded to their phone for entry scan. The lone exception are Season Seat Members and Suite Holders who will receive commemorative physical tickets. While these will be honoured, due to the possibility of last-minute changes to event details, it is recommended to save those as souvenir items and utilize your mobile device for entry.
Tickets printed for previously rescheduled or postponed events will be honoured.
Are Covid Protocols the same for Ottawa Senators games and concerts?
Yes, all COVID-19 protocols are consistent across the venue regardless of the event.
Am I permitted to bring in my backpack?
In conjunction with NHL protocols and for your safety and expedited entry into Canadian Tire Centre, bags are restricted to clutch or wallet style bags smaller than 12”x6”x3” which will be subject to contactless security screening. These bags cannot include a metal or chain style strap and must clear our walk-through metal detectors.
Bags, backpacks, purses, totes, clear bags, fanny packs and camera bags are not permitted. Exceptions will be made for guests who require a bag for medical devices and childcare/diaper bags. Guests who have these bags will be required to enter at Gate 3 (Palladium Dr. and Huntmar Dr., parking lots 3 and 4).
Onsite bag checks will not be available.
I’m a Season Ticket Holder, do I need to show my proof of vaccination every time I enter the venue?
Yes. However, Canadian Tire Centre and Ottawa Senators staff are working on a system to expedite Season Seat Member entry until the provincial app is mandated. More information will be communicated once available.
Entering the building is going to take longer, what are you doing about that?
Doors will open two hours prior to puck drop to allow fans who want to avoid line ups to enter the venue at an earlier time. We will also have staff re-directing fans to less busy Gates throughout the venue to help expedite entry.
The Ottawa Senators Hockey Club is pleased to provide Sens fans with a unique service, allowing them a forum to announce birthday and anniversary greetings at a Senators’ home game. Please note that all Senators’ Special Greetings MUST BE SUBMITTED 24 HOURS BEFORE THE GAME that you wish the message to appear.
Water fountains are located on the Club and Main concourses, and the upper-bowl levels.
If you require wheelchair seating, please inform the ticket seller or phone operator at the time of purchase. Canadian Tire Centre does have a limited stock of wheelchairs that are used for transportation purposes only, i.e. to and from your seat. Wheelchair seating locations are reserved for those who require accessible seating. For inquiries concerning wheelchair seating, please contact the Canadian Tire Centre at 613-599-0100 for non-Senators events or 613-599-0300 for Senators hockey games or inquire at the time of the ticket purchase.
Canadian Tire Centre offers free Wi-fi at Chek Point Restaurant. Head to Chek Point before or after the show or event, and use the password: sportchek
Also available in Club Bell.