VENUE POLICIES FAQ
Below are some Frequently Asked Questions to help you navigate your safe return to Canadian Tire Centre and Ottawa Senators games. Please review prior to purchasing to ensure you can adhere to all venue policies. Additionally, we ask you to remember our ticket takers, ushers and concessions staff are people, too. There will be zero-tolerance for rude or abusive behaviour towards them. If you have an issue, please ask to speak to a supervisor. We look forward to welcoming you back to Canadian Tire Centre to enjoy Ottawa Senators games and live entertainment in a safe and enjoyable environment for all.
Do I have to be vaccinated to enter the building?
No. As we continue to follow the guidance and protocols set forth by the Public Health Authorities, Canadian Tire Centre and Ottawa Senators will not be requiring proof of vaccination unless required by artists and/or third party events. The vaccination policy will be visible on Ticketmaster.ca when purchasing your event tickets.
Do I have to wear a mask inside Canadian Tire Centre?
Masks are not mandatory for ticket holders at Canadian Tire Centre, but we strongly encourage anyone inside the venue to take measures they feel important for their health and safety. Masks remain mandatory for all staff of Senators Sports and Entertainment along with third party vendors at Canadian Tire Centre.
Are your staff required to be fully vaccinated?
Yes, all full and part time staff at Canadian Tire Centre and with the Ottawa Senators are required to be fully vaccinated as of Monday, Sept. 13, 2021.
What forms of payment do you accept inside the venue?
Canadian Tire Centre is now a cashless venue. We accept all major credit cards and debit.
What if I only have cash?
Reverse ATMs will be available throughout Canadian Tire Centre where fans will be able to insert cash and receive a physical card that will act like a debit or gift card at all concessions and restaurants within the venue.
Can I pay for parking with cash?
The parking lots at Canadian Tire Centre are now also considered cashless. Parking can be pre-purchased through Ticketmaster either as a stand-alone item or as an add-on to a game or event ticket.
Am I able to use a physical ticket to enter Canadian Tire Centre?
Canadian Tire Centre is a mobile ticket venue. As such, guests are required to have their ticket loaded to their phone for entry scan. The lone exception are Season Seat Members and Suite Holders who will receive commemorative physical tickets. While these will be honoured, due to the possibility of last-minute changes to event details, it is recommended to save those as souvenir items and utilize your mobile device for entry.
Tickets printed for previously rescheduled or postponed events will be honoured.
Are Covid Protocols the same for Ottawa Senators games and concerts?
No. Some events will require proof of vaccination and will be at the discretion of the event promoter.
Am I permitted to bring in my backpack, bag or purse?
In conjunction with NHL protocols and for your safety and expedited entry into Canadian Tire Centre, bags are restricted to clutch or wallet style bags smaller than 4”x6”x1.5” which will be subject to contactless security screening. These bags cannot include a metal or chain style strap and must clear our walk-through metal detectors.
Bags, backpacks, purses, totes, clear bags, fanny packs and camera bags are not permitted. Exceptions will be made for guests who require a bag for medical devices and childcare/diaper bags. Guests who have these bags will be required to enter at Gate 3 (Palladium Dr. and Huntmar Dr., parking lots 3 and 4).
Onsite bag checks will not be available.
What upgrades have you made the building to ensure better air filtration and safety?
Ownership has invested more than $8M to swap out old Air Handling Units throughout the venue in exchange for brand new, state-of-the-art, HVAC units. These units maintain twice the quality Air Filtration Specifications as compared to the old system and can also change the inside air to fresh outside air for the entire building up to 20 times per hour.